Terms of Sale

These Terms of Sale apply to purchases made through www.naavian.no. The terms apply to consumer purchases from Naavian by customers in Norway.

By placing an order, you agree to the terms set out below. These terms do not limit any mandatory rights you have under Norwegian consumer protection law.

If you have any questions, please contact us at support@naavian.no.

  1. The Agreement

The agreement consists of these Terms of Sale, the information provided in the online store, and the order confirmation.

In the event of any conflict between these terms and mandatory consumer protection legislation, mandatory Norwegian law will apply.

  1. The Parties

Seller:

KEYZ Netthandel AS
Org. no.: 936 410 057
Address: Helmer Hansens vei 7, 8517 Narvik, Norway
Email: support@naavian.no

Buyer:

The consumer who places an order through www.naavian.no.

  1. Prices and Payment

All prices are displayed in the currency shown at checkout and include applicable taxes where required.

Available payment methods are shown at checkout. We may offer payment through providers such as Vipps, Klarna and PayPal.

Payments are processed securely by third-party payment providers. Naavian does not store full payment card details or sensitive payment information.

  1. Order Confirmation and Contract Formation

A binding agreement is formed when you receive an order confirmation by email.

Please review the order confirmation carefully. If something is incorrect, contact us as soon as possible at support@naavian.no.

Naavian reserves the right to correct or cancel orders affected by obvious errors in pricing, stock availability, product information or technical issues.

  1. Delivery

Products are delivered to the address provided by the customer at checkout.

Estimated delivery times are stated on the website or during checkout. Delivery times may vary depending on product availability, shipping provider and destination.

The customer is responsible for providing correct and complete delivery information. Naavian is not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.

  1. Risk of the Product

The risk of loss or damage to the product passes to the customer when the product has been delivered to the customer or to a person designated by the customer to receive the product.

If the product is damaged during delivery, please contact us as soon as possible.

  1. Right of Withdrawal and Returns

As a consumer shopping online, you have a statutory 14-day right of withdrawal under Norwegian law.

The withdrawal period starts from the day you receive the item. To use your right of withdrawal, you must notify us within 14 days after receiving the item. After notifying us, you have an additional 14 days to return the item.

You may inspect the item in the same way you would in a physical store, but the item must not be used more than necessary to determine its nature, characteristics and function.

If the item has been used or handled more than necessary, Naavian may make a deduction from the refund for any reduction in value.

Return shipping costs are the responsibility of the customer when using the right of withdrawal, unless otherwise agreed or required by law.

Detailed information about returns, withdrawal, refund handling and return instructions is available in our Return, Right of Withdrawal and Complaints Policy.

  1. Defective, Damaged or Incorrect Products

Please check your order as soon as it arrives.

If the product is defective, damaged, incorrectly picked, has the wrong colour or otherwise does not match your order, please contact us as soon as possible at support@naavian.no.

Please include:

Order number
A short description of the issue
Clear photos of the product
Photos of the packaging if the item was damaged during delivery
A short video if this makes the issue easier to understand

If the product has a fault or defect, you may have rights under Norwegian consumer law. Depending on the situation, this may include repair, replacement, price reduction or refund.

  1. Refunds

Approved refunds are issued to the original payment method.

Naavian may withhold the refund until we have received the returned item, or until the customer has provided documentation showing that the item has been returned.

Processing times may vary depending on the payment provider, bank or card issuer.

  1. Product Information

We do our best to ensure that product descriptions, images, colours, sizes and other information on the website are accurate.

Please note that colours may appear slightly different depending on screen settings, lighting and device. Minor colour variations do not necessarily mean that the product is defective.

The customer is responsible for checking product measurements, descriptions and compatibility before placing an order. If you are unsure whether a product will fit your chair, please contact us before ordering.

  1. Personal Data

Naavian processes personal data in accordance with applicable data protection legislation.

For more information about how we collect, use and protect personal data, please see our Privacy Policy.

  1. Governing Law and Dispute Resolution

These Terms of Sale are governed by Norwegian law.

If a dispute arises, we encourage you to contact us first so we can try to find a solution.

If the matter cannot be resolved directly with us, you may contact the Norwegian Consumer Authority, the Norwegian Consumer Council or another relevant dispute resolution body.

  1. Contact Information

For questions regarding orders, delivery, returns, complaints or these Terms of Sale, please contact us at: support@naavian.no

Last updated: 09.08.2026