FAQs
Q: Can I return the item if it doesn't work for me?
Yes. If your product is defective, damaged, or does not work as described, you can request a return within 30 days of receiving your order, in line with our Return & Refund Policy. Please contact us with your order details and a description (and photos or video, if possible) of the issue, and our team will help you with the next steps.
You can reach us through our Contact Page.
Q: How do I check the status of my order?
Once your order is placed, you will receive an email confirmation with your order details. When your order has been shipped, you will receive another email containing your tracking number.
You can use this tracking number at any time to check the status of your shipment on our Track Order page, or directly on the carrier’s tracking site. For general delivery timeframes, please see our Shipping Policy.
Q: Do you provide a quality guarantee for the products you sell?
Yes. We work with suppliers who meet our quality standards, and we aim to ensure every product matches its description. If you receive an item that is damaged, defective, or not as advertised, please contact us immediately with your order number and clear photos or video of the issue.
We will review your case and work to resolve it as quickly as possible in accordance with our Return & Refund Policy.
Q: How can I get in contact with you?
Our customer service team handles all support inquiries via email. If you have any questions, concerns, or issues with your order, please reach out to us through our Contact Page.
We aim to respond as quickly as possible and help you have a smooth experience with Naavian.
Q: Do you offer a refund if I don't like the product?
Your satisfaction matters to us. If you are not happy with your purchase, please contact us within 30 days of receiving your order so we can review your situation and discuss available options, which may include a return and refund, in line with our Return & Refund Policy.
Please note that items generally must be unused, in original condition, and returned according to the policy guidelines.
Q: How do I place an order on your website?
Ordering from Naavian is simple:
- Browse our products and choose the items you want.
- Click the “Add to cart” or “Buy now” button.
- Fill in your shipping and billing information at checkout.
- Confirm your order and complete your payment.
We accept secure payments via major providers such as Visa, Mastercard, PayPal, and other options shown at checkout. Once your order is confirmed, we will process it and send you a confirmation email with your order details.