Returns & Refund Policy

We hope you are happy with the items you purchase from Naavian. If you change your mind, you have a statutory 14-day right of withdrawal as a consumer when shopping in our online store.

Right of Withdrawal for Online Purchases

When you shop with Naavian, you have a 14-day right of withdrawal from the day you receive your item.

To use your right of withdrawal, you must notify us within 14 days after receiving the item. After you have informed us that you wish to use your right of withdrawal, you have an additional 14 days to return the item.

You may inspect the item in the same way you would in a physical store, but the item must not be used more than necessary to determine its nature, characteristics and function.

To receive a full refund, the item must be returned in substantially the same condition as when you received it. The item should be returned unused, clean, free from odours, stains and damage, with all tags attached and in the original packaging where this was included. Please also include your receipt or other proof of purchase.

If the item has been used or handled more than necessary, a deduction may be made from the refund for any reduction in value.

How to Start a Return

To start a return, please contact us at support@naavian.no within 14 days after receiving your item.

Please include the following information in your email:

  • Order number
  • Name
  • Which item you wish to return
  • Whether the return concerns the right of withdrawal, wrong item, damage, wrong color or another issue

Our support team will review your request and provide further instructions on how to proceed with the return. Returns must always be agreed with us in advance. Items sent back without first arranging a return with us cannot be guaranteed to be processed.

Return Costs

When using the right of withdrawal, for example if you have changed your mind, do not like the item or no longer wish to keep it, the customer is responsible for the cost of return shipping.

If the item is defective, damaged upon delivery, incorrectly picked or significantly differs from what you ordered, Naavian will cover the return shipping or find another suitable solution after the case has been reviewed and approved by our support team.

We recommend using a trackable shipping method when returning items. The customer is responsible for the return until it has been received by us, unless otherwise agreed.

Damaged, Defective or Wrong Item

Please check your order as soon as it arrives.

If the item is damaged, defective, incorrectly picked, has the wrong colour or there is another issue with your order, please contact us as soon as possible at support@naavian.no.

For faster processing, please include:

  • Order number
  • Clear photos of the item
  • Photo of the packaging if the item was damaged during delivery
  • A short description of the issue
  • If relevant, a short video that makes the issue easier to understand

Once we have received the documentation, we will assess the case and help you with a suitable solution. This may, for example, be a replacement item, repair, price reduction or refund, depending on the case.

Exchanges

If you wish to exchange an item for another product, colour or size, the fastest solution is usually to return the original item by agreement with us and then place a new order.

Please feel free to contact us first if you are unsure which size or variant will fit best.

Refunds

Once we have received your return, the item will be inspected. If the return is approved, the refund will be issued to your original payment method.

Processing times may vary depending on the payment provider, bank or card issuer.

Items That May Not Qualify for a Full Refund

To receive a full refund, the item must be returned in substantially the same condition as when you received it.

We cannot guarantee a full refund if the item:

  • has been used beyond what is necessary to inspect it
  • has been washed
  • has stains, odors, hair, marks or other signs of use
  • has been damaged by the customer
  • is missing parts, tags or original packaging where this was included
  • is returned without first arranging the return with us
  • is returned after the right of withdrawal deadlines have expired

Questions

If you have any questions about returns, the right of withdrawal, complaints or refunds, you can contact us at: support@naavian.no